Customer Communication Guidelines & Respectful Service Policy

At Solvar, we take pride in crafting exceptional fine Irish jewellery and delivering memorable, high-quality customer service. Whether you are choosing a gift, tracking an order, or seeking assistance with a purchase, our dedicated customer care team is here to support you with thought, patience, and attention to detail.
To ensure a safe, professional, and welcoming environment for both our valued customers and our team, all communications across our website, email, phone, and social media channels are held to a shared standard of mutual respect.

Unacceptable Behaviour

While we recognise that issues with orders, sizing, or deliveries can be stressful, we strictly prohibit abusive language or aggressive behaviour toward our staff. Unacceptable conduct includes, but is not limited to:

• Verbal abuse, profanity, vulgarity, or personal insults
• Physical violence or intimidation
• Discriminatory, racist, sexist, or hate-based remarks
• Persistent harassment, spamming, or intentional disruption of our support and social media channels

Our Protocol for Handling Abusive Behaviour

Depending on the nature and severity of the behaviour, Solvar may:

• Ask the customer to communicate respectfully
• End the current interaction
• Pause support until respectful communication resumes
• Take further action where appropriate

Constructive Feedback & Issue Escalation

We appreciate that purchasing jewellery involves high expectations, and delays or issues can cause concern. If you feel a service issue has not been resolved to your satisfaction, please reach out directly to our escalation care team at info@solvar.com. We remain fully committed to making things right whenever concerns are shared constructively and respectfully.
Nothing in this policy limits or affects any rights you may have under applicable consumer protection legislation.

Last updated 20 August, 2026