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Frequently Asked Questions

How do I find my nearest stockist?

We have stockists worldwide. Find your nearest store here.

What payment options do you accept?

We accept Visa, American Express & Mastercard. 

When will payment be taken?

Payment will be taken immediately upon ordering your jewellery.

How can I access the account i used to have with Solvar?

When we switched to a new platform in July 2024, your login credentials were not transferred to our new website. Kindly create a new account to access all the features!

Shipping & Returns

What Countries do you ship to?

We offer worldwide delivery. Check out our Shipping Policy

How long does delivery take?

Please allow up to 2-3 working days for Europe, United States and Canada; other countries may take longer.

How much is Shipping?

United States - Free when you spend over $120.00

Canada - Free when you spend over CA$150.00

United Kingdom - Free when you spend over £90.00

Ireland - Free when you spend over €95.00

For full shipping details see our shipping page here

Will i be charged customs and import charges?

No, we cover the cost of any import & customs charges.

What is your returns policy?

If you are looking to return your order for whatever reason, we are here to help! We offer 45-day returns. Learn more about our Returns Policy

About Our Jewellery

How do I care for my Solvar jewellery?
  • Clean gold and silver with high quality polishing cloths.
  • Ensure no dust collects on jewellery pad, clean with a dry microfiber cloth.
  • We recommend storing jewellery in a cool, dry place.
  • When wearing jewellery avoid contact with perfume, hairspray and deodorant.
  • Find our more on our Jewellery care page
What is your warranty policy?

All Solvar jewellery purchased from solvar.com is covered by a 12 month warranty from the date of purchase.

This warranty covers faults in materials and craftsmanship and does not apply if damage is caused by unreasonable use, neglect or normal wear and tear from regular use.

In order to make a warranty claim, you need to have purchased your Solvar jewellery through our website and you must provide proof of purchase.

Please email our customer care team to make a claim info@solvar.ie

What is an Irish Hallmark?

All our sterling silver and gold jewellery is hallmarked by the Assay office in Dublin castle. The Dublin Assay Office is one of the oldest Assay offices in the world. It was founded in 1637 to ensure only the purist quality gold and silver was used in the crafting of jewellery throughout all of Ireland. Still located today in the grounds of Dublin Castle, every piece of our jewellery continues to be hallmarked in the traditional way by the assay office as a symbol of quality and reliability. Learn more here

What is my Birthstone?

Our birthstone jewellery collection features bright and vibrant gemstones representing each month of the year. The Claddagh design is the perfect setting for each colourful gemstone.
January - Garnet

February - Amethyst

March - Aquamarine

April - Crystal

May – Emerald Green

June – Light Amethyst

July – Ruby Red

August - Peridot

September – Sapphire Blue

October - Rose

November - Topaz

December – Blue Zircon

How do I know what ring size to order?

Not sure about your ring size. We design all our rings using USA ring sizing. We have a handy ring size chart to help you find the correct size - view chart here