Returns Policy
If you want to return your order, we are here to help! Orders can be returned within 45 days from the date of delivery.
Returns Policy Exceptions
Please note the following exceptions to our Returns Policy:
- Earrings, due to hygiene reasons;
- Made-to-order items;
- Returned items must be returned in original packaging;
- Returned items must have no visible signs of wear or use.
How to return an item
- Contact us by using Contact Us Form or email at info@solvar.com;
- Include your order number (this is found on your order confirmation);
- Receive instructions on how to ship your return;
- Download your Returns Form.
Additional Information:
- The cost of shipping a return is not included.
- We do not take responsibility for lost products.
If you have any questions, please don't hesitate to contact us.
Refund Policy
- Refunds will be issued via the original payment method within 5 days of receiving the product back.
- The return shipping costs are non-refundable.
Quality Warranty
- All Solvar jewellery is covered by a 12-month warranty from the purchase date.
Learn more about our Product Warranty.