Returns Policy
If you want to return your order, we are here to help! We offer free returns within 45 days from the date of delivery.
Returns Policy Exceptions
Please note the following exceptions to our Returns Policy:
- Earrings, due to hygiene reasons;
- Made-to-order items;
- Returned items must be returned in original packaging;
- Returned items must have no visible signs of wear or use.
How to return an item
- Contact us by using Contact Us Form or email info@solvar.com;
- Include your order number in your email (found on your order confirmation);
- We'll send you a prepaid returns label and full instructions.
Additional Information:
- Returns are free - we'll cover the cost of return shipping;
- Please ensure items are securely packaged; we cannot take responsibility for lost or damaged returns.
Refund Policy
- Refunds will be issued via the original payment method within 5-7 working days of receiving the product back;
- Original shipping costs (if applicable) are non-refundable.
Quality Warranty
- All Solvar jewellery is covered by a 12-month warranty from the purchase date. Learn more about our Product Warranty.
If you have any questions, please don't hesitate to contact us.